Job Details

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Northbridge is one of Canada's leading commercial Property & Casualty insurance companies with $1.3 billion in premiums providing a wide range of insurance products including property, automobile and general liability to businesses primarily in Canada.  The Northbridge Group of Companies includes Northbridge Insurance which offers a broad array of innovative insurance solutions through our broker partners, Federated Insurance that operates through its dedicated sales agents, and Zenith which sells personal lines. Northbridge is a 100% Canadian owned company, and a wholly-owned subsidiary of Fairfax Financial Holdings.

Northbridge is a partner in the Fairfax Co-op Program.  Fairfax Financial Holdings Limited is a financial services holding company which, through its subsidiaries, is engaged in property and casualty insurance and reinsurance and investment management. The Fairfax Co-op Program is looking for innovative, talented, and self-motivated University of Waterloo students who are interested in domestic and international work experience.

For more information please visit and attend our information session on Jan. 20th at 11:30 am in TC 2218

The Claims Analyst is responsible for development, implementation, and monitoring of claims policies, procedures, practices and standards.


  1. Provide support in identifying and analyzing system problems and/or issues for a business area or project and develop/ enhance workflow and operational procedures.
  2. Manage workflow and assignments in order to ensure that quantity and quality guidelines are met.
  3. Continually review processes and efficiencies so as to recognize opportunities for improvement.
  4. Ensure that compliance initiatives within the claims unit and within the company as a whole are implemented regarding the adjusting of claims in order to promote service that surpasses insured and broker expectations.
  5. Support claim systems and scanning operations.
  6. Develop, implement and monitor standard administrative operating procedures.
    • Conduct business modeling to enhance Claims administration and operations.
    • Ensure the efficiency of operational controls in order to safeguard corporate assets...
    • Design, review, documentation and assessment of internal controls within the Claims department (i.e. Sarbanes Oxley)
    • Ensure the effective operation of the unit by coordinating and enhancing workflow and operational procedures.
  7. Plan and executes claim administration audits, and make recommendations to prove operations, reduce costs, and achieve compliance with regulatory requirements. 
  8. Ensure all reports are prepared in an accurate and timely manner.
  9. Work with internal audit team on the remediation plan for ensuring process compliance.
  10. Work collaboratively with Director and/or Managers on special projects as required. 
  11. Other related duties as assigned. 


  • Ability to recognize unrelated problems and implement an appropriate solution within established guidelines. 
  • Excellent communication (both oral and written) skills to explain processes. 
  • Ability to organize, interpret, and apply data/information from a variety of sources for streamlining processes. 
  • Demonstrated analytical, problem-solving skills, investigative, and decision-making skills.
  • Demonstrated report-writing skills, including an orientation toward detail and precision.
  • Ability to interact with users in clear and courteous manner, ability to explain complex terms/processes in simple language. 
  • Ability to plan, organize, and manage multiple demands and changing priorities, and deliver results.
  • Excellent interpersonal skills with the ability to build strong relationships at all levels.
  • Ability to work successfully within functional and cross-functional teams.
  • Demonstrated commitment to ongoing professional and technical development.


  • Working knowledge of internal business operations, operational procedures, workflow and processing functions. 
  • Knowledge of insurance trends, developments, current standards, philosophies, and federal and provincial/local laws and regulations.
  • Knowledge of Enterprise Architect, Visio or similar process mapping tools.
  • Six Sigma qualifications or experience preferred.
  • Knowledge of information systems in assigned Business area. (i.e. Direct Bill System; Capri, PMS, CPLUS, C Base Language, TSO, etc.)
  • Ability to work within and adapt to PC oriented environments, including familiarity with e-mail and Internet skills. Advanced knowledge of Microsoft Office.

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